Yesterday I had one of the worst customer service experiences of my life. Braeden and I went to the Subway in Wales where I ordered our usual, a footlong ham (yes, to share...) with vinegar, tomatoes, oregano and lettuce. Not too complicated...I've seen some of the things people call a sandwich when I'd call it my weekly grocery list. Already appearing to be having a crappy day, Ms. "Sandwich Artist" put oil on my sub. Now, I understand this mistake because not all people get their acid-freak on like I do and need the oil to mellow it out. Very nicely, I pointed out that I did not want oil, and she just stared at me. I don't know if she was waiting for me to bust out "Psych!", but she just stared. So of course I repeated myself, and after a few moments, she asked if I wanted her to remake it. Now, correct me if I'm wrong, but I thought Subway made the sandwich to your specifications. If I don't want oil and you mistakenly put it on there, YES, I want you to remake it.
So you know what Ms. Attitude does? She mutters the word "Wow" and then ROLLS HER EYES as she turns to get a new bread. WTF???? Now, thinking I may have misheard, because surely nobody would be that retarded to INSULT a customer by insinuating that they're a pain in the ass, I asked her if I heard her correctly. Yes, I did, because she repeated it. Am I in the f-ing twilight zone here??? Is this what we should come to expect now at Subway...that we now shall sacrifice customer service for a $5 footlong?
So after Braeden and I ate and I sat and stewed, I decided to consult a manager regarding the situation. Not only did I feel she just pacified me by listening, but she didn't even offer me a coupon? Now, I'm as frugal as they come, but I certainly don't go around bitching about stuff to get free crap. She offered to give me another sandwich, and again I wonder if I'm in the twilight zone because surely she saw that I already ate? Do I still look hungry? Is that why the sandwich is only $5, because it doesn't fill every inch of my gut? I told her I'd take a coupon instead and she obliged, but trust me, she wasn't doing it to regain my business. I don't think she gave a crap about me, or the pimple she has working for her. What manager would possibly stand for an employee belittling a customer with sarcasm and eye rolls?
I guess Subway has their own standards.
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